Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of J Furjanic

J Furjanic

March 1, 2024

5  out of  5 rating by J Furjanic
"Mary Alice is great. Very easy to connect with and explains things wonderfully. My whole family uses her, and it’s great to connect with her and her team because of it."
Profile photo of Jackie Reiller

Jackie Reiller

February 29, 2024

5  out of  5 rating by Jackie Reiller
"Great company with even better customer service! They go above and beyond for their customers!"
Profile photo of S D

S D

February 29, 2024

1  out of  5 rating by S D
"I had several policies purchased through this office and wanted to share my experience to inform others. Statefarm’s way of doing business is archaic in comparison to other providers. It was a constant hassle to have anything simple updated or changed on the policies as it would have to go through their underwriting system and would take many, many business days. Most recently I tried to remove my daughter off of my umbrella policy as she’s been living out of state for some time and was informed underwriting was “backed up” therefore we’d have to wait business weeks for the change to be approved and in the meantime I’d have to continue paying the higher premium. Any other insurance company can make these changes within a business day if not immediately. Not to mention, every other week I was receiving mail and phone calls about stopping in to review my policies and coverages. The constant calls, emails and mailings were irritating. Cancelling the policies was another headache, they made me provide proof two separate times in order to cancel and couldn’t even provide me with an email confirming the policies were requested to be cancelled which is bizarre. I was told I’d receive a check in the mail for whatever amount I was owed back and this would take some time as well. Statefarm is easy when you want to join but difficult to leave. Managing my insurance policies was simple in the past and I wasn’t bothered unless there was a serious issue. The small savings isn’t worth the frustration and hassle, save yourself some time and look elsewhere."
Profile photo of Cathy Holcomb

Cathy Holcomb

February 26, 2024

4  out of  5 rating by Cathy Holcomb
"My representative was Patrick. He wS very thorough, patient and courteous. He answered all my questions and assured me enough that I added rental insurance to my policy. He was not pushy at all and assured me that I can reach out to him at anytime."
Profile photo of Roberto Gracia

Roberto Gracia

February 16, 2024

5  out of  5 rating by Roberto Gracia
"Mercedes is the best!"
Profile photo of Keith Davis

Keith Davis

February 16, 2024

5  out of  5 rating by Keith Davis
"Excellent service!"
Profile photo of James L Krell

James L Krell

February 9, 2024

5  out of  5 rating by James L Krell
"Very pleased this year as every year. Courteous, thorough, friendly, and professional. Check all my plans to see if any discounts are missed, coverage is where it belongs. A great group of caring professionals taking great care of their clients. Yhank you very much."
Profile photo of Kyle Wells

Kyle Wells

February 8, 2024

5  out of  5 rating by Kyle Wells
"Very friendly and knowledgeable staff!"
Profile photo of John Faggiano

John Faggiano

February 8, 2024

5  out of  5 rating by John Faggiano
"Amazing attention to detail would recommend to all my friends and family"
Profile photo of Eric Paul

Eric Paul

February 6, 2024

5  out of  5 rating by Eric Paul
"I called looking for specific paperwork that the State Farm website said would take a week. I called the West Seneca Office, spoke to Julia there, and she emailed what I needed almost immediately! Give that woman a GOLD STAR and a RAISE!"
Profile photo of osmond brown

osmond brown

February 3, 2024

5  out of  5 rating by osmond brown
"She cares and explains in detail your policy"
Profile photo of Demetrius Harper

Demetrius Harper

January 11, 2024

5  out of  5 rating by Demetrius Harper
"Great experience and great plans for everything"
Profile photo of Krysta Mannion

Krysta Mannion

December 29, 2023

5  out of  5 rating by Krysta Mannion
"Julia S. was seriously so kind on the phone and took the time to explain the answers to all of my questions. She even checked in the following day to make sure I knew they had received my signature. Definitely made dealing with insurance easy and her kindness made my day :)"
Profile photo of JoAnne Skopek

JoAnne Skopek

December 20, 2023

5  out of  5 rating by JoAnne Skopek
"Mary Alice was polite, knowledgeable and thorough in talking about my car & homeowners policies. Very patient in explaining discounts and explored options on my savings"
Profile photo of Marian Buckley

Marian Buckley

December 14, 2023

5  out of  5 rating by Marian Buckley
"I recently changed my car and the representatives here were so very helpful through the entire process. Julia and Patrick were so kind and eager to help. Everything I asked for was done almost instantly. This agent has a fantastic team."
Profile photo of Derrick Cleveland

Derrick Cleveland

December 8, 2023

5  out of  5 rating by Derrick Cleveland
"Great customer service. Friendly, very helpful and answered all of my questions. Rep followed up to see if all my needs we're met and to ensure I got all of the discounts that was available."
Profile photo of Ron Cycon

Ron Cycon

December 7, 2023

4  out of  5 rating by Ron Cycon
"They handled all of my needs in a very friendly and professional manner."
Profile photo of Amarilys Rosado

Amarilys Rosado

December 4, 2023

1  out of  5 rating by Amarilys Rosado
"I don’t recommend this office to anyone. They have been very unprofessional with canceling an insurance policy I had. They have lost my paper work twice and claimed they never received it which is a lie because I called back to confirm it was indeed received and the agent replied yes. It’s been over two months of back and forth with this agency if you need things done in a timely manner look elsewhere."
Profile photo of Ace Thorne

Ace Thorne

December 4, 2023

5  out of  5 rating by Ace Thorne
"Mercedes was very helpful and made things very easy for me thank you so much."
Profile photo of Marlene Potwora

Marlene Potwora

November 22, 2023

5  out of  5 rating by Marlene Potwora
"I received the very best information and everyone was so very helpful, polite and wonderful to deal with. Thank you to the whole team!"
Profile photo of Sue K

Sue K

August 28, 2023

5  out of  5 rating by Sue K
"Mary Alice takes the time to go over everything insuring I have not only the coverage I need but at the best price as well. Phone calls and emails are always returned promptly. Highly recommend both her and her staff for everything you need."
Profile photo of Takima Vinson

Takima Vinson

August 28, 2023

5  out of  5 rating by Takima Vinson
"Great customer service Very helpful"
Profile photo of Lynne Brucz

Lynne Brucz

August 25, 2023

5  out of  5 rating by Lynne Brucz
"Mary Alice did a review of all our policies with state farm with us. She was very thorough and explained everything in detail. She is very pleasant and friendly to talk to about everything. I would recommend her to all my family and friends"
Profile photo of A Foxglove

A Foxglove

August 16, 2023

5  out of  5 rating by A Foxglove
"Mary Alice Ubal from State Farm did my insurance review recently. She was friendly and thorough. No pressure and explained everything. I don't know why I put it off for so long."
Profile photo of Stacy

Stacy

July 17, 2023

5  out of  5 rating by Stacy
"The entire staff has been very helpful and kind. Great experience!"