State Farm® Insurance Agent Mary Alice Ubal
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Louis DiRienzo
September 16, 2024
5
out of
5
rating by Louis DiRienzo
"Mary Alice is a trusted advisor for all our insurance needs. Her review of our life situation and her guidance was second to none. Our annual review is always comprehensive and without exception, brings new options to light to possibly modify how we are insured. thank you Mary!"
We responded:
"Thank YOU for this 5-star review Louis! This is a true testament of what we are striving to achieve in our relationships with our customers helping them better understand and chose coverage based on what matters most to them and their families. Everyone deserves to get the right coverage with a needs based approach. We look forward to serving your referrals as well!"
Sarah Ely
September 13, 2024
1
out of
5
rating by Sarah Ely
"Stay away. Her place is awful. They lie talk to you rude when you ask questions. They change your premium and take discounts away without telling you. When you ask they say they will change it back but it's too late for this billing cycle so you have to pay the extra outrageous amount. They don't tell you using their roadside service it hits you like an accident. They are sneaky and terrible."
We responded:
"Sarah, I would like to clarify this frustration for you. When we submit discount programs for you, some require documents or set up on your part. We process these requests immediately as per our customers’ requests. If we have not received documentation or you have not completed a set up on your end then our corporate office of State Farm automatically removes the discounts. This is not something our local office has any control over. We do a lot for our customers, and those discounts will be backdated for you but there are things that are out of our control on the local agency end. I would be happy to clarify this misunderstanding for you if you want to return my phone call. I wish you the best."
Sam Andrews
September 8, 2024
5
out of
5
rating by Sam Andrews
"Mary Alice and Tim and so nice, knowledgeable, professional, and helpful. Enjoyed working with them and feel confident in my insurance!"
We responded:
"Thank you so much for the 5-star review as well as the honest compliments to Tim and the agent owner Mary Alice. We do our best to serve our customers!"
Denise Andalora
August 19, 2024
5
out of
5
rating by Denise Andalora
"Mary Alice is so very kind, and professional. She is a great listener, and very easy to talk to. I highly recommend her for all of your insurance needs!"
We responded:
"Thank you so much Denise for the 5-star review of your experience as a customer of the Mary Alice Ubal State Farm Agency! We are truly grateful to your loyalty and trust in the entire team. We can't wait to service more of your family and friends in the future."
JIM HINTON
July 30, 2024
5
out of
5
rating by JIM HINTON
"Awesome agency ! The quality time they spent explaing policies, making suggestions and most importantly listening to my requirements. I had the opportunity to meet Mary Alice and work with Mercedes on my insurance needs , what a pleasure ! I highly recommend this State Farm office for your insurance needs !"
We responded:
"Thank you Jim for giving a 5-star review based on your experience at the Mary Alice Ubal Insurance Agency! It was a pleasure to meet you and I’m happy to hear Mercedes did an excellent job helping you find the coverage that matters most to properly protect everything you work so hard for! We look forward to serving you for years to come!"
Jacob Walek
June 29, 2024
5
out of
5
rating by Jacob Walek
"Very informative and was able to decrease my home insurance bill"
We responded:
"Thank you for the 5-star review!! I’m glad we were able to help you get better coverage and save money! "
WNY Divorce Financial Advisors
June 11, 2024
5
out of
5
rating by WNY Divorce Financial Advisors
"Mary Alice and her team went above and beyond to ensure all my insurance needs were met. They provided clear, comprehensive information about the various policies available, helping me understand my options without any pressure. The quality of their products is outstanding, and I feel confident that I have the best coverage possible for my situation. What truly sets this agency apart is their exceptional customer service. Every question I had was answered promptly and thoroughly, and I always felt like a valued client. Mary Alice took the time to personalize my insurance plans, making sure they suited my specific needs and circumstances perfectly. I highly recommend Mary Alice Ubal State Farm agency to anyone looking for top-notch insurance services. Their professionalism, dedication, and customer-centric approach are second to none. Thank you, Mary Alice, for making the insurance process so seamless and stress-free!"
We responded:
"Thank YOU for your trust and feedback based on your experience with the Mary Alice Ubal Insurance Agency!! We value our customers and strive to provide a 5-star experience from the educational approach we take to the day to day questions you have as life happens. We promise to stay true to our word and hold up our promise to be there for you whenever you need us-Like A Good Neighbor 🎵"
Tony DeMille
May 31, 2024
5
out of
5
rating by Tony DeMille
"Great agent rated T 5 have a nice Fay"
We responded:
"Thank so much Tony for your five star review of the Mary Alice Ubal Insurance Agency! We promise to provide you with a remarkable experience every time we help you with any and all of your insurance needs!"
Mulu Belete
May 24, 2024
5
out of
5
rating by Mulu Belete
"My first meeting was with Patrick and the second one with Mary Alice. Both have human touch in dealing with a customer. Their orientations about the State Farm Insurance details were embedded with educational approach."
We responded:
"Thank you for your 5-star review as well as allowing the Mary Alice Ubal Insurance Agency the opportunity to educate you so you’re able to pick and choose the insurance coverage that matters most to you protect your assets and everything you work so hard for!"
Lori Fuller
May 22, 2024
5
out of
5
rating by Lori Fuller
"Very precise, very knowledgeable great agent."
We responded:
"Thank you Lori for your 5-star review of the Mary Alice Ubal Insurance Agency! We look forward to serving you for all of your insurance needs!"
Coralys Diaz
May 17, 2024
5
out of
5
rating by Coralys Diaz
"Both Mary and Patrick have been very helpful and supportive in this process!"
We responded:
"Thank you for your 5-star review of the Mary Alice Ubal Insurance Agency! We look forward to helping you with all of your insurance needs as life continues to change!"
Dorothy Adamczak
May 9, 2024
5
out of
5
rating by Dorothy Adamczak
"Mary Alice brought to my attention a couple items that were outstanding in my insurance folder. I have been with Srare Farm for a very long time & this is the first review I've had. Very grateful for the agents knowledge. Thank you."
We responded:
"Thank you for giving a five by star review based your your experience with the Mary Alice Ubal Insurance Agency! We’re happy to hear your found our annual review process beneficial. It’s truly how we keep our customers informed and protected from the what-ifs of life that are important to you! "
Maria Quinn
April 22, 2024
5
out of
5
rating by Maria Quinn
"Helpful & informative annual policy(s) review meeting"
We responded:
"Thank you for the 5-star review Maria! We’re happy we could put you at ease providing you with all the information necessary so you could make informed decisions regarding your coverage options."
Daniel Olutalabi
April 8, 2024
5
out of
5
rating by Daniel Olutalabi
"I have never worked with State Farm before but Miss R. Phanor made me feel like I can really believe the motto, “like a good neighbor State Farm is there”. When it came to getting home owners insurance, she took the time to explain every detail from dwelling coverage to medical liability and helped crunch the numbers repeatedly to get me to a policy I could be comfortable with. Even when she needed time to get more information to help create the best policy, she was prompt about returning calls and working with me to get the best plan of attack. I’ve worked with a lot of people in customer service before but this goes beyond customer service. Her work ethic and connectivity shows that she’s not just about telling you numbers but making sure you understand and are comfortable with your policy. Not only will I recommend others to State Farm. I’ll personally add they should request to speak with Miss Phanor if they want the highest level of service, dedication and energy."
We responded:
"We appreciate your 5-star review of your experience with Homeowners Insurance at the Mary Alice Ubal’s Insurance Agency! We’re happy to help you understand your options and a customized plan for the coverage that matters most to you. We can’t wait to serve your family and friends as well!"
DCtheBREAKER
April 8, 2024
5
out of
5
rating by DCtheBREAKER
"Absolutely fabulous people work at this office! They took the time to get it right and walked me through every step of the process to ensure we were adequately covered. A+++ service!"
We responded:
"Thank you so much for your our kind words!! The entire team at the Mary Alice Ubal Insurance Agency works hard to build a trust relationship as you describe here doing our best to educate customers to make informed decisions regarding protecting everything they work so hard for!"
Laura Krajewski
March 29, 2024
5
out of
5
rating by Laura Krajewski
"Mary Alice takes the time to address all of your concerns. She doesn't rush you off the phone. It's funny talking to her is like talking to family. She has a personality that really connects on a personal level. Best decision I ever made was calling her office and switching to this location!"
We responded:
"Thank you so much Laura!! We do treat our customers like family! Makes a difference dealing with a local small business versus corporate America. We’re so blessed to have you chose to support the Mary Alice Ubal Insurance Agency!"
ismet lilic
March 27, 2024
5
out of
5
rating by ismet lilic
"Mary Alice was very detailed and explained every aspect of my insurance policy! Great local agent!"
We responded:
"Thank you so much for your 5-star review of the Mary Alice Ubal Insurance Agency!! We’re grateful for our customers like you who appreciate our educational approach allowing our customers to make informed decisions regarding their insurance."
J Furjanic
March 1, 2024
5
out of
5
rating by J Furjanic
"Mary Alice is great. Very easy to connect with and explains things wonderfully. My whole family uses her, and it’s great to connect with her and her team because of it."
We responded:
"We are so grateful to have the trust of you and your family protecting everything you work so hard for including your assets, your paycheck and your family with Auto Insurance, Home Insurance and Life Insurance. We’re here to help as your needs change to protect the what-if’s of life. Thanks so much for the five star review!"
Jackie Reiller
February 29, 2024
5
out of
5
rating by Jackie Reiller
"Great company with even better customer service! They go above and beyond for their customers!"
We responded:
"Thank you Jackie for giving the Mary Alice Ubal Insurance Agency a 5-star review based on the excellent customer service you’ve received with our agency!"
S D
February 29, 2024
1
out of
5
rating by S D
"I had several policies purchased through this office and wanted to share my experience to inform others. Statefarm’s way of doing business is archaic in comparison to other providers. It was a constant hassle to have anything simple updated or changed on the policies as it would have to go through their underwriting system and would take many, many business days. Most recently I tried to remove my daughter off of my umbrella policy as she’s been living out of state for some time and was informed underwriting was “backed up” therefore we’d have to wait business weeks for the change to be approved and in the meantime I’d have to continue paying the higher premium. Any other insurance company can make these changes within a business day if not immediately. Not to mention, every other week I was receiving mail and phone calls about stopping in to review my policies and coverages. The constant calls, emails and mailings were irritating. Cancelling the policies was another headache, they made me provide proof two separate times in order to cancel and couldn’t even provide me with an email confirming the policies were requested to be cancelled which is bizarre. I was told I’d receive a check in the mail for whatever amount I was owed back and this would take some time as well. Statefarm is easy when you want to join but difficult to leave. Managing my insurance policies was simple in the past and I wasn’t bothered unless there was a serious issue. The small savings isn’t worth the frustration and hassle, save yourself some time and look elsewhere."
We responded:
"Thank you for your honesty in your experience with State Farm. As a small business in Buffalo, we pride ourselves on providing every customer with excellent service as well as properly advising customers along the way. I would be happy to have a conversation with you regarding your experience to see if there’s anything we can do to help you. "
Cathy Holcomb
February 26, 2024
4
out of
5
rating by Cathy Holcomb
"My representative was Patrick. He wS very thorough, patient and courteous. He answered all my questions and assured me enough that I added rental insurance to my policy. He was not pushy at all and assured me that I can reach out to him at anytime."
We responded:
"Thank you for allowing the Mary Alice Ubal Insurance Agency the opportunity to protect your rental insurance! We look forward to being your resource moving forward when it comes to serving you for all of your insurance needs. "
Roberto Gracia
February 16, 2024
5
out of
5
rating by Roberto Gracia
"Mercedes is the best!"
We responded:
"Mercedes and the entire team at the Mary Alice Ubal Insurance Agency are so grateful you chose to work with us to protect your most valuable asset-your family’s financial future!"
Keith Davis
February 16, 2024
5
out of
5
rating by Keith Davis
"Excellent service!"
We responded:
"Thank you for appreciating 5-star service experience at the Mary Alice Ubal Insurance Agency! We take pride in giving every customer our best every day."
James L Krell
February 9, 2024
5
out of
5
rating by James L Krell
"Very pleased this year as every year. Courteous, thorough, friendly, and professional. Check all my plans to see if any discounts are missed, coverage is where it belongs. A great group of caring professionals taking great care of their clients. Yhank you very much."
We responded:
"Thank you James for taking the time to leave such a detailed 5 star review of your experience as a long term customer of the Mary Alice Ubal Insurance Agency trusting the entire team to maintain your policies, discounts, and options year over year as we keep up with your life's changes."
Kyle Wells
February 8, 2024
5
out of
5
rating by Kyle Wells
"Very friendly and knowledgeable staff!"
We responded:
"We appreciate your gratitude with a 5-star review of the Mary Alice Ubal Insurance Agency! It's our job to know all of the ins and outs when it comes to your insurance options giving you the proper information so you can make informed decisions."